New Grooming Policy 2024

 Senior Pets Policy

At Seaport Paw, the safety, comfort, and well-being of all pets are our top priorities. While we love working with dogs of all ages, we have found that grooming dogs aged 15 years or older can sometimes present unique challenges. As such, we are unable to accept new grooming appointments for dogs in this age range at this time.

Older pets, particularly those who are unfamiliar with a new groomer or environment, can become anxious or stressed, which may increase the risk of accidents. Senior dogs often have underlying health issues such as arthritis, mobility difficulties, or sensitivities that can make grooming a more physically taxing and potentially uncomfortable experience for them. A change in groomers at this stage of life can sometimes exacerbate these issues, leading to increased stress, agitation, or even aggression, which we aim to avoid for the well-being of your pet.

We understand that every senior dog is different, and some pets remain in good health and calm during grooming sessions. However, in our experience, it is often best for senior dogs to continue with their current, trusted groomer. A familiar face, routine, and environment provide them with comfort and stability, reducing the risk of stress or accidents.

If we were to accept senior dogs, despite warning about potential risks, there is still a higher likelihood of incidents occurring. We do not want to put your pet in a situation where they could become overwhelmed or injured. Our refusal to accept new senior dogs is made with your pet’s best interests at heart, as we want to prevent any unnecessary harm.

We appreciate your understanding and cooperation. If you have any questions or concerns, or if you’d like to discuss your pet’s specific needs, please don’t hesitate to contact us. We are always here to help.

Proof of Vaccination Policy

For the safety of all pets in our care, new customers are required to provide proof of current vaccinations, including Rabies, DHPP (or DA2PP), and Bordetella. Please send us this documentation prior to scheduling your first grooming appointment.

Once we have reviewed your pet’s vaccination records, we will contact you to confirm and schedule an appointment.

Thank you for helping us maintain a healthy and safe environment for all our furry clients!

Late fee 

At Seaport Paw, we understand that sometimes things don’t go as planned, and arriving exactly on time can be a challenge. If you’re running late, please let us know as soon as possible by giving us a call or sending a message. We will do our best to accommodate any delays. However, to respect the time of all our clients and staff, we kindly ask you to be mindful of the following:

• If you arrive more than 30 minutes late to your scheduled appointment, a $30 late fee may be applied to your bill. This fee helps us ensure that we stay on schedule and continue to offer high-quality care to all of our clients.
• Service Adjustments: Depending on how late you arrive, we may need to adjust or shorten the grooming service to fit within the remaining time. This is so we don’t affect the appointments of other clients waiting after you.
• Avoiding Late Fees: If you give us advanced notice that you’re running late, we may be able to reschedule your appointment or move things around to accommodate your arrival time without a late fee.
• No-Show Policy: If you do not arrive or contact us within 30 minutes of your appointment time, we reserve the right to consider it a no-show. In this case, the full cost of the scheduled grooming service may be charged.

We value your business and strive to offer the best experience possible for you and your pets. Thank you for your understanding and cooperation, and please don’t hesitate to reach out if you have any concerns or questions. We look forward to continuing to provide top-notch care for your furry family members!

Cancellation Policy Update

To ensure that we receive and process all cancellation requests promptly, we kindly ask that you send your cancellation notices via email at info@theseaportpaw.com or by text message at (646) 659-3622.

Please note that we are unable to approve cancellations left on our store’s voicemail after business hours. This helps us ensure your requests are handled efficiently and without delay.

We appreciate your understanding and cooperation. Thank you!
 

Rescheduling Policy

We’re happy to reschedule your appointment free of charge, as long as we receive at least 24 hours' notice. This allows us to adjust our schedule and offer your spot to another client.

Thank you for your understanding and cooperation!

Accidents Policy

At Seaport Paw, the safety and comfort of your pet are our highest priorities. While we use professional-grade equipment and handle all pets with the utmost care, there is always a possibility of accidents occurring during the grooming process. Grooming tools, such as scissors and clippers, are sharp, and even with our experienced groomers, cuts, nicks, and scratches can happen, particularly if a dog is moving or wiggling during the session.

We take every precaution to minimize these risks by using careful techniques and maintaining a calm, controlled environment. However, if a pet becomes overly anxious, excitable, or uncooperative, continuing the grooming process may become unsafe for both your pet and the groomer. In such cases, we reserve the right to stop the grooming session, even if it means the service cannot be fully completed. This decision is made to prevent any potential harm to your pet.

If an accident does occur, we will notify you immediately, discuss the situation, and recommend any appropriate actions. We appreciate your understanding and trust in our commitment to providing a safe and positive grooming experience for your pet.

Refusal of Service Policy

At Seaport Paw, your pet’s safety and comfort are our top priorities. While we always strive to provide a positive grooming experience, there are times when it may be in the best interest of your pet to modify or stop a grooming session. This could happen if your pet shows signs of stress, anxiety, or discomfort, or if they exhibit behavior that could make the process unsafe.

Our goal is to ensure that every grooming experience is as gentle and stress-free as possible. If we find that continuing the session would not be in the best interest of your pet, we may recommend stopping early. In such cases, please understand that a full grooming fee may still apply to cover the time, care, and attention given to your pet.

Thank you for trusting us with your furry family member. We appreciate your understanding and cooperation in helping us create a safe and comfortable environment for all pets.

Grooming Satisfaction Policy

Your satisfaction is our priority at Seaport Paw. If you are not fully happy with your pet’s grooming and would like something adjusted, we are happy to make any changes when you pick up your pet after their appointment.

If you notice anything once you’re home, we welcome you to bring your pet back within 48 hours for any necessary adjustments, free of charge. After 48 hours, any further adjustments may incur an additional grooming fee.

We appreciate your trust and look forward to ensuring your pet looks and feels their best!